Konrado.AI Terms of Use

Last Updated: July 22, 2025

By using Konrado.AI's services, you agree to these Terms. If you don't agree, don't use our service.

1. What We Do

Konrado.AI provides AI-powered hosting support automation. We:

Automatically handle your customers' support tickets using AI
Generate technical responses and solutions
Integrate with your hosting/billing systems
Learn from support patterns to improve service quality

Important: Our AI responses are automated suggestions, not guaranteed solutions. You remain responsible for all customer interactions and service delivery.

2. How It Works

Your Data

When you use our service, we process:

Support tickets and chat logs from your customers
Technical information (domains, server configs, API keys)
Account and integration data

AI Processing

We use third-party AI services (primarily Azure OpenAI's GPT models) to generate responses
We send only necessary data to AI providers
AI providers process data solely for response generation
We don't control AI accuracy or availability

3. Your Responsibilities

You must:

Own or have rights to all data you share with us
Comply with privacy laws for your customers
Inform customers about our AI processing (if required by law)
Review all AI-generated responses before sending to customers
Maintain appropriate licenses for integrated systems

You cannot:

Use our service for illegal activities
Share your account credentials
Reverse engineer our technology
Overload our systems with excessive requests

4. Our Responsibilities

We will:

Provide the service with reasonable uptime
Protect your data with industry-standard security
Process data only as instructed by you
Notify you of security incidents affecting your data

We don't guarantee:

100% uptime or availability
Accuracy of AI-generated responses
Compatibility with all third-party systems
Error-free service operation

5. Data Protection

Your Role (Data Controller)

You remain the controller of your customer data. You're responsible for:

Legal basis for data processing
Customer privacy rights
Compliance with privacy laws
Data accuracy and lawfulness

Our Role (Data Processor)

We process data on your behalf according to your instructions and applicable laws.

Security

We implement appropriate technical and organizational measures including:

Encryption in transit and at rest
Access controls and authentication
Regular security monitoring
Incident response procedures

6. Third-Party Services

We use various sub-processors to deliver our service, including:

AI providers (OpenAI, etc.)
Cloud infrastructure providers
Analytics and monitoring services
Payment processors

All sub-processors are contractually required to protect your data.

7. Service Limitations

AI Technology Limits

AI responses may be inaccurate or inappropriate
AI services may be temporarily unavailable
Response quality depends on input data quality
AI technology is rapidly evolving and may change

Service Availability

We aim for high uptime but don't guarantee 100% availability
Maintenance windows may require temporary service interruption
Third-party dependencies may affect service availability

8. Payment Terms

Fees are due as specified in your subscription
Late payments may result in service suspension
No refunds for partial months or unused services
Price changes require 30 days notice

9. Liability Limits

Our Maximum Liability

Our total liability to you is limited to the fees you paid us in the 12 months before the claim.

What We're Not Liable For

We're not liable for:

Indirect, consequential, or punitive damages
Lost profits, data, or business opportunities
AI response accuracy or appropriateness
Third-party service failures
Your violation of laws or third-party rights

Exceptions

These limits don't apply to:

Our willful misconduct or gross negligence
Data breaches caused by our failure to implement required security
Violation of confidentiality obligations

10. Indemnification

You agree to protect us from claims arising from:

Your violation of these Terms
Your violation of privacy or other laws
Misuse of our service
Your customer relationships and data handling

We agree to protect you from claims arising from:

Our material breach of these Terms
Our violation of data protection laws
Security breaches caused by our negligence

11. Termination

Either party can terminate:

For convenience with 30 days notice
Immediately for material breach
Immediately for non-payment

Upon termination:

Your access ends immediately
We'll delete your data within 30 days
Outstanding fees remain due
Survival clauses continue to apply

12. Changes to Service and Terms

Service Changes:

We may modify features with reasonable notice
We may discontinue features that are no longer viable
Critical changes will be communicated in advance

Terms Changes:

We may update these Terms periodically
Material changes require 30 days notice
Continued use means acceptance of changes

13. Intellectual Property

You keep ownership of your data and content
We keep ownership of our technology and improvements
You grant us limited rights to use your data for service delivery
Neither party may use the other's trademarks without permission

14. Miscellaneous

Governing Law

These Terms are governed by Delaware law. Disputes will be resolved in Delaware courts.

Entire Agreement

These Terms, plus your subscription agreement, constitute the complete agreement between us.

Severability

If any provision is unenforceable, the rest remains in effect.

Assignment

We may assign these Terms. You may not assign without our consent.

Force Majeure

Neither party is liable for delays caused by events beyond reasonable control.

15. Contact

For questions about these Terms:
Email: artur@konrado.ai

Address:
Konrado.AI, Inc.
1111B S Governors Ave STE 29085
Dover, DE 19904 USA

By using our service, you acknowledge that AI technology has inherent limitations and agree to use our service at your own risk while following all applicable laws.