Web hosting & cloud, Finland
“There have been cases when it has been 100% right even though my first impression was that AI is hallucinating again. It has earned my respect.
Erno Räsänen, Founder & CEO
60-70%
of sent replies are Konrado drafts
9.72
support rating, unchanged after rollout
Hosting & servers, International
“It is not perfect, no system is, but in our experience it comes remarkably close for first-line support.
Alexis Garcia, Director of Operations and Technology
70%
fewer first-line tickets escalated to people
16h → 30min
average first response
Web hosting, United Kingdom
“It genuinely feels like we've hired the perfect teammate who works 24 hours a day.
Chris Danks, Managing Director
Read the storyWHMCS modules & hosting software, Poland
“We achieved all of this without expanding the support structure. The headcount didn't change. Focus did.
Karolina Bal, Support Team Supervisor
37%
faster replies across three brands
42%
fewer back-and-forth messages
E-commerce: printed apparel & gifts, Poland
“Thanks to Konrado, we have automated most of our support. Customers get an answer right away, evenings and weekends included.
Maciej Baran, Owner
76%
of chats resolved by AI in the first week
