Konrado.AI Privacy Policy

Last updated: July 22, 2025

1. Who We Are

Konrado.AI, Inc. ("we," "us," or "our") provides AI-powered hosting support automation services. We're based in Dover, Delaware, USA. Contact: artur@konrado.ai

2. What Data We Collect

When you're our customer:

Contact info (name, email, phone)
Account credentials and company details
Payment information (processed by third parties)
Communications with our support team

When you use our service:

Support tickets and chat logs from your customers
Technical data (domains, server configs, API keys)
Usage logs and analytics data
Integration data from your hosting/billing systems

3. How We Process Your Data

Our Core Service

We use AI (primarily Azure OpenAI's GPT models) to automatically handle your customers' hosting support tickets. This involves:

Analyzing support requests
Generating automated responses
Learning from ticket patterns to improve service quality

Legal Basis

Service delivery: We process data to provide our contracted services
Legitimate interests: We improve our AI models and service quality
Compliance: We meet legal and security requirements

AI Data Processing

We send only necessary, non-sensitive data to AI providers
AI providers process data solely to generate responses
No data is used to train third-party AI models
We implement technical safeguards to minimize data exposure

4. Who We Share Data With

Essential Service Providers

OpenAI: For AI response generation
Cloud providers: For hosting and infrastructure
Payment processors: For billing
Analytics providers: For service improvement
Your integrated platforms: As needed for service delivery

Data Protection Requirements

All third parties must:

Sign data protection agreements
Implement appropriate security measures
Process data only for specified purposes
Delete data when no longer needed

We never sell your data to anyone.

5. International Data Transfers

Your data may be processed in the US, EU, and other countries where our service providers operate. We ensure protection through:

Standard contractual clauses
Adequacy decisions
Additional security measures

6. How Long We Keep Data

Support tickets: 2 years (for quality assurance)
Chat logs: 1 year (for service improvement)
Account data: Until you close your account + 30 days
Technical logs: 90 days (unless needed for ongoing issues)

You can request earlier deletion anytime.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access your data
Correct inaccurate information
Delete your data
Export your data
Restrict processing
Object to processing

California residents also have rights under CCPA.
EU residents have additional rights under GDPR.

To exercise rights: Email artur@konrado.ai

8. Data Security

We protect your data with:

Encryption in transit and at rest
Access controls and authentication
Regular security monitoring
Staff training on data protection
Incident response procedures

9. Cookies & Tracking

We use cookies for:

Essential platform functionality
Analytics (Google Analytics)
Authentication and security

You can control cookies through your browser settings.

10. Important Limitations

Age Requirement

Our service is for businesses and individuals 18+ only.

Service Nature

As an AI-powered service, we:

Cannot guarantee 100% accuracy of automated responses
May experience service interruptions
Continuously improve our AI models using aggregated, non-identifying data

Your Responsibilities

You must:

Ensure you have rights to share customer data with us
Comply with applicable privacy laws for your customers
Inform your customers about our processing (if required)

11. Data Controller Roles

For your account data: We're the data controller
For your customers' support data: You remain the data controller, we're the processor
For AI processing decisions: We may be joint controllers

We'll provide separate data processing agreements as needed.

12. Changes & Contact

Policy Updates

We may update this policy. Material changes will be communicated via email or platform notifications.

Contact Us

General: artur@konrado.ai

Konrado.AI, Inc.
1111B S Governors Ave STE 29085
Dover, DE 19904 USA

EU residents: You can lodge complaints with your local data protection authority.

13. Legal Protection

This policy is governed by Delaware law. Any disputes will be resolved in Delaware courts. By using our service, you acknowledge the inherent limitations of AI technology and agree to our data processing practices as described above.