XetNETWeb hosting & cloudFinland
“There have been cases when it has been 100% right even though my first impression was that AI is hallucinating again. It has earned my respect.
ERErno Räsänen
Founder & CEO, XetNET
60-70%
of sent replies are Konrado drafts
9.72
support rating, unchanged after rollout
GigacoreHosting & serversInternational
“It is not perfect, no system is, but in our experience it comes remarkably close for first-line support. It has changed how we allocate our people, time and resources.
AGAlexis Garcia
Director of Operations and Technology, Gigacore
70%
fewer first-line tickets escalated to people
16h→30min
average first response
The Hosting HeroesWeb hostingUnited Kingdom
“It genuinely feels like we've hired the perfect teammate who works 24 hours a day.
CDChris Danks
Managing Director, The Hosting Heroes
Read the storyModulesGardenWHMCS modules & hosting softwarePoland
“We achieved all of this without expanding the support structure. The headcount didn't change. Focus did.
KBKarolina Bal
Support Team Supervisor, ModulesGarden
37%
faster replies across three brands
42%
fewer back-and-forth messages
MistickersE-commerce: printed apparel & giftsPoland
“Thanks to Konrado, we have automated most of our support. Customers get an answer right away, evenings and weekends included, and we focus on what really needs a person.
MBMaciej Baran
Owner, Mistickers
76%
of chats resolved by AI in the first week
